Frequently Asked Questions

What do I need to do in order to book an event?
All the Crystal Spoon needs is the date, serving time, location, package menu and estimated number of people. We will use this information to complete and send a contract to you. Once we receive a signed copy of the contract and $500.00 deposit from you in return, your event is booked. We will confirm the specifics of your event (head count, serving time, etc.) one week before the date of the event. Call us anytime to review or update any of your information.

Does the Crystal Spoon allow any menu substitutions?
Yes. We are very flexible and happy to customize your event menu. Choose among all of our offerings to create the menu you want.

When does the Crystal Spoon need a final head count and final payment?
One week before the event we will call you to update and confirm the details of your event. The remaining balance due will be adjusted based on any changes (number of guests, menu, etc.) made to the original contract. Final payment is due at that time unless you have set up a company charge account.

What does the Crystal Spoon bring to the event?
For all events, we will provide everything necessary to prepare and serve the food. We will bring all the serving utensils and paper products (plates, napkins, forks and knives), and table cloths for the serving tables. When cooking on-site, we also bring a grill, serving tables and a tent to cover the serving area if necessary.  For our drop-off packages, we will provide the paper table cloths but ask that you have serving tables available for us to set up the buffet.

How much space does the Crystal Spoon need for the event?
For a typical event up to 100 guests, we only needs an area about the size of 2 parking spaces (approximately 10 ft. by 20 ft.) to prepare and serve a BBQ. At larger events, we may need more space to set up multiple grills and serving areas.

As the host, what do I have to provide?
The host should be prepare to provide tables and chairs, and perhaps a tent, where your guests can sit and eat. Of course we can rent these for you.  Also, any arrangements for alcohol service will have to be made separately.

When does the Crystal Spoon's staff arrive at my event?
When we cook on-site, we will arrive approximately 1.5 hours before the serving time stated on your contract. At events with more that 250 guests, we will arrive 2 hours or more before serving time. To set up and serve a drop-off menu, we will arrive at least 30 minutes before serving time.  Please let us know if there are any special or unusual circumstances regarding the location or set-up for your event that might require extra time.

Does the Crystal Spoon staff need access to electricity or water?
No. We bring our own grills and cook with propane unless charcoal is specifically requested so we do not need any electricity. Access to water can be helpful but is not necessary.

What happens with any left over food at the end of the event?
All cooked and prepared food will be left with the host of the event. Our staff will simply transfer the food to one of your tables.  Since we provide unlimited beverages we always bring much more than we need so we will not leave any more than is consummed.

What if it rains?
The Crystal Spoon’s will cater your event rain or shine or snow - we set up tents over the cooking and serving areas. Of course, we can always serve the buffet indoors if there is space available.  If the weather forecast predicts heavy weather during your event, the Crystal Spoon can reschedule to another day based on our bookings.  We will limit your fee for this service to that food that will spoil and have to be remade.  In addition, if the decision to delay your event to another day is made the same day your event is scheduled to occur we must include a charge for serving staff labor  We only   Thus, we request if at all possible that you notify us of your desire to reschedule at least 24 hours before the event, in order to avoid any charges.